Frequently Asked Questions

Customer Service

Frequently Asked Questions

Fitting

  • How can I make an appointment for a PING club fitting?

    To schedule an exclusive PING club fitting appointment with one of our Product Specialists in the Phoenix area, please use the link below. Fittings can be scheduled up to two weeks in advance of your preferred date.

    Schedule a Fitting

    *Days and times may vary by location.

Accessibility

  • Who do I contact if I experience any difficulty accessing or using this site?

    Visit customer service here and select Accessibility Issues under "SELECT A TOPIC" when filling out the form.

Where to Purchase

  • Where can I purchase PING products, how do I find a retailer near me?

    Visit Retailers & Fitters to find your nearest retail location.
    To purchase PING bags and accessories online, visit ping.com for the full product assortment.

  • Can I buy direct from PING?

    Yes. At this time PING offers bags, accessories and apparel available to purchase online. Check out ping.com/shop to view PING product.

PING Tours

  • How can I schedule a PING factory tour?

    Factory tours are not available at this time.

Orders

  • How can I check on the status of my golf club order?

    As a golf club manufacturer we are unable to provide consumer purchase information without the consent of our valued authorized PING retailers. We would be more than happy to contact our authorized retailer on your behalf or you may request the information from the authorized retailer where the purchase was made.

  • How can I check on the status of my ping.com online order?

    Online order statuses can be viewed in the Order History section within your PING Account.  You can also reference the provided tracking code once your order has shipped.  For further assistance, please contact a PING customer service agent at 1(800)474-6434 or email customercare-us@ping.com

  • What payment methods does PING accept?

    We accept all VISA, MasterCard, and American Express credit cards.

  • What am I taxed on my purchase?

    State Sales tax is calculated in accordance with the shipping address provided by the customer at checkout.  All applied taxes will be refunded if items are returned, excluding tax applied to shipping and handling charges.  We are required to collect tax on shipping and handling charges in most states.

  • Where do you ship?

    Standard Ground and 2-Day shipping is available to all 50 States (including US P.O. boxes, and APO/FPO military addresses).
    Orders shipping to HI and AK will be shipped via FedEx 2-day.
    All orders with a PO Box shipping address will be shipped via USPS.

  • What is my shipping charge?

    Flat rate ground: $4.95
    Flat rate 2-Day: $24.95
    Bag up-charge: $10 per bag

    Bags are not eligible for 2-Day shipping.

  • When can I expect my package?

    For all standard ground shipments, please allow 4-7 business days after your order has been processed.
    For all 2-day shipments, please allow 2 business days after your order has been processed.
    Orders are processed Monday-Friday, excluding holidays. Orders can take 1-2 days to process (varying based on order volume) for shipping at our distribution center.

    Please allow an additional 3-5 days to process golf bag and custom-built golf club orders..

Online Order Returns

  • I need to make a return?

    We’re sorry you’re not 100% satisfied with your product.  You can make a return within 30 days of the order placement date, for a full refund on the value of the product plus taxes.  Unless it is determined to be a manufacturing error by PING, custom-built golf clubs require a 20% restocking fee and must be returned in original condition. Eligible custom-built clubs will be refunded 80% of purchase price plus tax. All other products are eligible for a full refund on the value of the product plus taxes.Shipping and handling charges are not refundable.  All refunds will be made on the original form of payment.  Product must be in new, unused, unaltered condition, in the original packaging with labels and tags attached.  Please contact a PING customer service agent at 1(800)474-6434 or email us at customercare-us@ping.com to obtain your PING return authorization number and receive further instructions.

    PING Customer Service
    1(800)474-6434
    customercare-us@ping.com
    Monday-Friday, 7am-4pm MST (DST not observed)

Military Rebates

  • Does PING offer a military rebate?

    Yes, PING honors the service of our active-duty members and retirees by offering a military rebate program. Military rebate forms can be found at the PING authorized retailer from which your clubs were purchased.

  • Can you please provide the status of my military rebate?

    Thank you for your recent purchase of PING golf clubs. The status of your military rebate can be checked by visiting www.rapid-rebates.com or by contacting (800) 619-4703.

Warranty

  • Are my PING clubs still under warranty?

    At PING, we stand behind the workmanship and the materials involved in the manufacturing and production of our equipment and accessories. Our current policies protect your purchase from defect and are evaluated on an as needed basis. If you have any questions regarding our policies that protect your PING investment please feel free to call (800) 474-6434 and we would be happy to discuss your situation and provide the options that may be available.

Charity Program

  • What is PING's charity program?

    Due to the large number of requests that PING receives, we do not make pure donations. Instead, we offer certain products at a special price to qualified charitable organizations. All requests need to be submitted to PING at least 60 days prior to your event. Please include the following information with your request:

    1. The date and location of the event.
    2. The person(s) or organization benefitting from the proceeds.
    3. The items that the event would like to purchase from PING.
    4. How these items will be used.
    5. If the organization is exempt from paying state sales and use tax, we must have a copy of the state tax / use tax exemption certificate and the charitable organization’s ID number.
    6. An event flyer.

    You can submit your request by completing our Contact Us form, or by sending mail to Tournament Operations, PING, P. O. Box 82000, Phoenix, Arizona 85071-2000. If you submit the request using the contact form, please be sure to provide the required information in the message area. You may be required to provide your event flyer to the Tournament Operations coordinator.

    Please note that submission of a request does not guarantee that the opportunity to purchase product directly from PING will be approved. PING reserves the right, in its sole discretion, to approve or deny any requests.

Counterfeit

Employment Opportunities

  • How do I inquire about employment opportunities?

    To view our current job postings please visit our Careers page.

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