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Frequently Asked Questions

Customer Service

Frequently Asked Questions

Fitting

  • How can I make an appointment for a PING club fitting?

    To schedule an exclusive PING club fitting appointment with one of our Fitting Specialists in the Phoenix area, please use the link below. Fittings can be scheduled up to 30 days in advance of your preferred date.

     
    Kierland Golf Club
    15636 N Clubgate Dr
    Scottsdale, AZ 85254
    Schedule a Fitting
    map of phoenix area showing fitting locations

Accessibility

  • Who do I contact if I experience any difficulty accessing or using this site?

    Visit customer service here and select Accessibility Issues under "SELECT A TOPIC" when filling out the form.

PING Factory Tours

  • How can I schedule a PING factory tour?

    Currently, PING factory tours are not available. We hope to bring back factory tours in the near future for our loyal PING enthusiasts. For the latest updates on PING factory tours, please check back here.

Where to Purchase

  • How do I find an authorized PING retailer near me?

    Visit Retailers & Fitters to find your nearest retail location. To purchase PING bags and accessories online, visit ping.com for the full product assortment.

  • Can I buy direct from PING?

    Yes. At this time PING offers bags, accessories and apparel available to purchase online. Check out ping.com/shop to view PING product.

  • How do I redeem a PING gift certificate?
    Please follow the directions attached to your PING Gift Certificate. Original certificates (no copies) along with your specs can be sent to:

    PING Inc.
    Attn: Gift Certificates
    PO Box 82000
    Phoenix AZ 85071-2000

    Please make sure to include your shipping address, email, and phone number for any questions our team may have.

PING.com Orders

  • How can I check on the status of my PING.com online order?

    Online order statuses can be viewed in the Order History section within your PING Account. You can also reference the provided tracking code once your order has shipped. For further assistance, please contact a PING customer service agent at 1-800-474-6434 or email customercare-us@ping.com

  • What payment methods does PING accept?

    We accept all VISA, MasterCard, Discovery and American Express credit cards, PayPal and Apple Pay.

  • What am I taxed on my purchase?

    State Sales tax is calculated in accordance with the shipping address provided by the customer at checkout.  All applied taxes will be refunded if items are returned, excluding tax applied to shipping and handling charges.  We are required to collect tax on shipping and handling charges in most states.

  • Where do you ship?

    Standard FedEx Ground and FedEx 2-Day shipping is available to all 50 States (including APO/FPO military addresses).
    Orders shipping to HI and AK will be shipped via FedEx 2-day.
    All orders with a APO/FPO shipping address will be shipped via USPS.

  • What is my shipping charge?

    Flat rate FedEx Ground: $4.95
    Flat rate FedEx 2-Day: $24.95
    Bag up-charge: $10 per bag

    Bags are not eligible for 2-Day shipping.

  • When can I expect my PING.com order to be delivered?

    For orders placed on PING.com, please follow the timetable below:

    • FedEx Ground Shipments – please allow 4-7 business days after your order has been processed.
    • FedEx 2-Day Shipments – please allow 2 business days after your order has been processed.

    Orders are processed Monday-Friday, excluding holidays. Orders can take up to two days to process (varies depending on volume) before shipping from our distribution center.

    Please allow an additional 5-7 business days to process golf bags and custom built junior golf clubs orders on PING.com.

  • How can I setup a return for my PING.com order?

    We’re sorry you’re not 100% satisfied with your product. Purchases made via 3rd party Authorized retailers cannot be returned to PING directly. You can return your order placed from ping.com within 30 days of the order placement date, for a full refund on the value of the product plus taxes. Unless it is determined to be a manufacturing error by PING, custom-built golf clubs require a 20% restocking fee and must be returned in original condition. Eligible custom-built clubs will be refunded 80% of purchase price plus tax. All other products are eligible for a full refund on the value of the product plus taxes. Shipping and handling charges are not refundable.  All refunds will be made on the original form of payment. Product must be in new, unused, unaltered condition, with labels and tags attached. Please contact a PING customer service agent at 1(800)474-6434 or email us at customercare-us@ping.com to obtain your PING return authorization number and receive further instructions.

    PING Customer Service
    1(800)474-6434
    customercare-us@ping.com
    Monday-Friday, 7am-4pm MST (DST not observed)

PING Authorized Retailer Orders

  • How can I check on the status of my PING Retailer order?

    Per PING policy, we are required to verify permission with the PING Authorized Retailer where the purchase was made to disclose any PING order information. To provide an update, we will need either a PING order number or Purchase Order number (PO) to reference. This information is used by PING and our retailers exclusively, and upon receiving this order information we will be able to verify consent to discuss updates to your retailer order. Our team can be contacted by phone at 1-800-474-6434 or email us for assistance with any inquiries.

  • When can I expect my PING Retailer order to be delivered?

    During these times of increased demand across the golf industry, we are experiencing longer than normal lead times on our products due to global material and supply chain delays. We are working closely with our vendors and suppliers to ensure we are providing the most accurate lead times on all products. To receive an estimated delivery date, please contact the PING Authorized Retailer where the purchase was made. Please note that all lead times are estimates and are subject to change without notice.

Military Rebates

  • Does PING offer a military rebate?

    Yes, PING honors the service of our active-duty members and retirees by offering a military rebate program. Military rebate forms can be found at the PING authorized retailer from which your clubs were purchased.

  • Can you please provide the status of my military rebate?

    Thank you for your recent purchase of PING golf clubs. The status of your military rebate can be checked by visiting www.rapid-rebates.com or by contacting (800) 619-4703.

  • Can you mail me a military rebate form?

    Military rebate forms are only available via a PING Authorized Retailer and cannot be sent out directly to you. To receive your mail-in rebate form, please present your current military ID to an authorized PING Retailer in the United States at the time of purchase. If your retailer does not have any rebate forms available, please contact our team by phone at 1-800-474-6434 or email us and we will send additional military rebate forms to the Retailer.

Club Repair

  • How can I setup my PING clubs for repair?

    To setup a PING repair order, please select one of the following options:

    • Visit your local PING Authorized Retailer to set up a repair order. To find your closest PING Authorized Retailer, please visit Retailers and Fitters.

    • Fill out the PING Club Repair Form. Please fill out all sections that are applicable to your repair and select “submit” at the bottom of the page. The PING Consumer Relations Department will setup the repair, send you the repair order number, and provide you with instruction to send your club(s) to PING.

    • Call the PING Consumer Relations Department at 1-800-474-6434 to setup a repair order.

  • What are your Repair Lobby hours at PING Headquarters?

    The Repair Lobby is open to the public on weekdays from 7:00AM-4:00PM MST. The Repair Lobby is closed on weekends and select holidays throughout the year.

  • What is the address to the Repair Lobby?

    2201 W. Desert Cove Ave.
    Phoenix, AZ 85029

  • What types of repairs can be done?

    The most common repair requests we receive are:

    • Loft and Lie Adjustments
    • Shortening/Lengthening Shafts
    • Reshaft
    • Regrip

    For more information on the types of repairs that can be completed, please contact PING Consumer Relations by email or by phone at 1-800-474-6434.

Warranty

  • Are my PING clubs still under warranty?

    At PING, we stand behind the workmanship and the materials involved in the manufacturing and production of our equipment and accessories. Our current policies protect your purchase from defect and are evaluated on an as needed basis. If you have any questions regarding our policies that protect your PING investment please feel free to call (800) 474-6434 and we would be happy to discuss your situation and provide the options that may be available.

Charity Program

  • What is PING's charity program?

    Due to the large number of requests that PING receives, we do not make pure donations. Instead, we offer certain products at a special price to qualified charitable organizations. All requests need to be submitted to PING at least 60 days prior to your event. Please include the following information with your request:

    1. The date and location of the event.
    2. The person(s) or organization benefitting from the proceeds.
    3. The items that the event would like to purchase from PING.
    4. How these items will be used.
    5. If the organization is exempt from paying state sales and use tax, we must have a copy of the state tax / use tax exemption certificate and the charitable organization’s ID number.
    6. An event flyer.

    You can submit your request by completing our Contact Us form, or by sending mail to Tournament Operations, PING, P. O. Box 82000, Phoenix, Arizona 85071-2000. If you submit the request using the contact form, please be sure to provide the required information in the message area. You may be required to provide your event flyer to the Tournament Operations coordinator.

    Please note that submission of a request does not guarantee that the opportunity to purchase product directly from PING will be approved. PING reserves the right, in its sole discretion, to approve or deny any requests.

Counterfeit Clubs

Employment Opportunities

  • How do I inquire about employment opportunities?

    To view our current job postings please visit our Careers page.

Ping Moments in History

Bubba Watson Hits Memorable Hook from Trees at Masters
2012
PING Pro Bubba Watson wins The Masters, and PING players finish 1-2-3. Bubba's first major hinges on an improbable recovery shot from the woods on the second playoff hole. He plays a severe bending shot around the trees, lands the ball on the green, then two-putts for an emotional victory. Louis Oosthuizen is second, and Lee Westwood T3.

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