Customer Service

Frequently Asked Questions


  • How can I make an appointment for a PING club fitting?

    To schedule an appointment with one of our Phoenix trained fitters, please contact our Consumer Relations Dept. at (800) 474-6434 Monday-Friday from 7:30-4:30pm MDT. Fittings are scheduled 2 weeks in advance of the preferred date.

    *Days and times may vary by location.

Where to Purchase

  • Where can I purchase PING products, how do I find a retailer near me?

    Visit Retailers & Fitters to find your nearest retail location.

  • Can I buy direct from PING?

    At this time PING has a limited selection of apparel, bags and accessories available to purchase. Check out Ping Shop to view Gear & Apparel.

PING Tours

  • How can I schedule a PING factory tour?

    Factory tours are conducted Monday-Friday beginning at 9:00 a.m. To inquire on upcoming availability, or to schedule your tour please call our Consumer Relations team at (800) 474-6434 to better assist you.


  • How can I check on the status of my order?

    As a golf club manufacturer we are unable to provide consumer purchase information without the consent of our valued authorized PING retailers. We would be more than happy to contact our authorized retailer on your behalf or you may request the information from the authorized retailer where the purchase was made.

Club Registration

  • How can I register my recent purchase of PING clubs?

    To register your PING golf equipment please contact our Consumer Relations team at (800) 474-6434.

Military Rebates

  • Does PING offer a military rebate?

    Yes, PING honors the service of our active duty members and veterans by offering a military rebate program. Military rebate forms can be found at the PING authorized retailer from which your clubs were purchased.

  • Can you please provide the status of my military rebate?

    Thank you for your recent purchase of PING golf clubs. The status of your military rebate can be checked by visiting or by contacting (800) 619-4703.


  • Are my PING clubs still under warranty?

    At PING, we stand behind the workmanship and the materials involved in the manufacturing and production of our equipment and accessories. Our current policies protect your purchase from defect and are evaluated on an as needed basis. If you have any questions regarding our policies that protect your PING investment please feel free to call (800) 474-6434 and we would be happy to discuss your situation and provide the options that may be available.

Charitable Donations

  • How can I receive a donation for my charitable function?

    Due to the high volume of requests that we receive for free/complimentary products, the cost of honoring all such requests would be prohibitive. Because we do not want to discriminate by honoring some requests and not others, it is our company policy to refrain from providing free/complimentary products to consumers. PING offers a purchase program to qualifying charitable organizations. Please observe the following requirements when making your request. Written request must be mailed to PING (may be e-mailed or faxed) 60 days prior to the event. Requests must include the following:

    1. When and where the event is.
    2. Who is benefitting from the proceeds?
    3. What the event would like to purchase from PING.
    4. How those items will be used.
    5. If the organization is exempt from paying state sales and use tax we must have a copy of the state tax/ use tax exemption certificate. Include the charitable organization’s ID number.
    6. Attach an event flyer.

    Submission of the preceding information does not guarantee that the opportunity to purchase product directly from PING will be approved. PING reserves the right, in its sole discretion, to approve or deny any requests. Send mail to Tournament Operations, PING, P. O. Box 82000, Phoenix, Arizona 85071-2000, and fax to (602) 687-4490 or e-mail to Thank you for your interest in PING.

Club Authentication

  • How can I verify the authenticity of my PING clubs?

    Unfortunately, we are unable to verify authenticity by serial number alone. If you are in doubt of the authenticity of your PING club(s), you can send your club(s) directly to our repair department to be authenticated. To set up a club inspection please call our Consumer Relations Department at (800) 474-6434. Our business hours are Monday through Friday, 7:30am to 4:30pm Mountain Standard Time.

Employment Opportunities

  • How do I inquire about employment opportunities?

    To view our current job postings please visit our Careers page.

Find a PING Retailer or Fitter Near You