Where do you ship?
We ship to all US states, including US P.O. boxes, and APO/FPO military addresses.
Orders shipping to HI and AK will be shipped via FedEx 2-day.
All orders with a PO Box shipping address will be shipped via USPS.
What is my shipping charge?
Flat rate ground: $4.95
Flat rate 2-Day: $24.95
Bag up-charge: $10 per bag
Bags are not eligible for 2-Day shipping.
When can I expect my package?
For all standard ground shipments, please allow 4-7 business days after your order has been processed.
For all 2-day shipments, please allow 2 business days after your order has been processed.
Orders are processed Monday-Friday, excluding holidays. Orders can take 1-2 days to process (varying based on order volume) for shipping at our distribution center. Please allow an additional 3-5 days to process golf bag and custom-built golf club orders.
Returns
We’re sorry you’re not 100% satisfied with your product. You can make a return within 30 days of the order placement date. Unless it is determined to be a manufacturing error by PING, custom-built golf clubs require a 20% restocking fee and must be returned in original condition. Eligible custom-built clubs will be refunded 80% of purchase price plus tax. All other products are eligible for a full refund on the value of the product plus taxes. Shipping and handling charges are not refundable. All refunds will be made on the original form of payment. Product must be in new, unused, unhit, unaltered condition, in the original packaging with labels and tags attached. Please contact a PING customer service agent at 1-800-474-6434 or email us at customercare-us@ping.com to obtain your PING return authorization number and receive further instructions.
PING Customer Service
1-800-474-6434
customercare-us@ping.com
Monday-Friday, 7am - 4pm MST